Telecommunications
Lead to Order Enterprise Process Transformation
Industry: Telecommunications
Executive Summary
Multiple acquired companies had introduced different sales processes into the organization. A legacy homegrown CPQ system, fragmented workflows, and inefficient DevOps practices made lead-to-order operations increasingly difficult to manage.
Client: Our client, a leading telecommunications provider, needed to consolidate B2B sales and lead-to-order operations following multiple acquisitions.
Background
Multiple acquired companies had introduced different sales processes into the organization. A legacy homegrown CPQ system, fragmented workflows, and inefficient DevOps practices made lead-to-order operations increasingly difficult to manage.
Challenge
The client faced complex B2B processes, a restrictive legacy CPQ environment, fragmented lead-to-order workflows, inefficient DevOps practices, complicated releases, and a need to establish unified sales operations across acquired entities.
Strategy
Sales Cloud | CPQ | Revenue Cloud | Service Cloud | Copado | Integration APIs | CI/CD
Solution Overview
Info Services implemented a Salesforce ecosystem for 9,000+ users, standardized CPQ configurations, established a hybrid delivery model consisting of 14 Scrum teams and 84 developers, implemented Copado, created a unified order-management integration framework, developed an automated CI/CD pipeline, and consolidated multiple sales processes onto one platform.
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