Healthcare
Implementing Devops Automation Excellence
Industry: Healthcare
Executive Summary
The client's Salesforce environment involved more than 120 developers and complex Quote-to-Cash and CPQ requirements. Manual development processes, extensive customization, sandbox management, and release activities affected application delivery.
Client: Our client, a leading healthcare organization, needed to automate Quote-to-Cash and Salesforce development processes supporting 10,000+ users.
Background
The client's Salesforce environment involved more than 120 developers and complex Quote-to-Cash and CPQ requirements. Manual development processes, extensive customization, sandbox management, and release activities affected application delivery.
Challenge
The organization faced ticket-dependent development, inefficient code promotions, high merge-conflict volumes, time-consuming sandbox management, technical debt from excessive customization, and the need for a more efficient development workflow across 120+ developers.
Strategy
Sales Cloud | CPQ | Copado | Vlocity Platform | AutoRABIT | DevOps Tools | CI/CD Automation
Solution Overview
Info Services implemented CI/CD automation with Copado and AutoRABIT POCs, adopted Vlocity/Salesforce Industries to reduce customizations, created automated code-promotion workflows, established an integrated regression-testing framework, updated Quote-to-Cash and CPQ operations, and developed self-service promotion capabilities.
Creating an advanced customer care experience by modernizing capabilities
Healthcare
SMS Digital Engagement
Automotive & Manufacturing
Modernizing Service Operations and Driving Customer Excellence for Dana
AutomotiveLead to Order Enterprise Process Transformation
Telecommunications
Revolutionizing In-Vehicle Experience Through Next-Gen Infotainment Platform
Automotive & Manufacturing