General
CMMS Integration System
Industry: General
Executive Summary
KCF effectively connects cutting-edge technologies with real-world solutions that improve industrial facilities and the communities they serve for a sustainable future. KCF envisions a world where its customers have zero injuries, zero waste, and zero asset failures. Their mission is to transform American industry by solving critical Industry 4.0 problems through the convergence of technology and people. KCF develops smart, gritty solutions that tackle your toughest challenges.
Client: KCF effectively connects cutting-edge technologies with real-world solutions that improve industrial facilities and the communities they serve for a sustainable future.
Background
KCF effectively connects cutting-edge technologies with real-world solutions that improve industrial facilities and the communities they serve for a sustainable future. KCF envisions a world where its customers have zero injuries, zero waste, and zero asset failures. Their mission is to transform American industry by solving critical Industry 4.0 problems through the convergence of technology and people. KCF develops smart, gritty solutions that tackle your toughest challenges.
Challenge
Info Services helps customers implement scalable and cost-effective solutions tailor-made to fit their business needs, particularly in data & analytics solutions. Info Services brought niche capabilities required for streaming initiatives with extremely talented AWS solution architects and data engineers who successfully implemented the solution. Also, the company invests in technologies and employees to create a challenging environment that paves the way for professional growth for their associates.
Strategy
AWS Services SNS (Simple Notification Service) SQS (Simple Queue Service) Lambda API Gateway User Authentication and Role Management AWS Cognito Data Storage and Management S3 (Simple Storage Service) DynamoDB Monitoring and Analytics CloudWatch Security Measures S3: Public access disabled, bucket encryption enabled DynamoDB: Security measures aligned with AWS best practices API Gateway: Lambda Authorizer for Maximum Security Enforcement Deployment and Management CloudWatch Dashboard for real-time monitoring Thresholds set for optimal performance Alerts and error publishing features for proactive issue notification
Solution Overview
Seamlessly integrated our system with third-party AWS systems using AWS Partner Solutions. Managed client assets, and configurations, and ensured issue updates in the client's AWS-based tracking system. Leveraged AWS Partner Solutions for efficient communication and robust data synchronization. Utilized AWS Cognito for user access and role management in the integration API. Triggered AWS Lambda for secure updates in AWS Partner Solutions (S3 and DynamoDB) upon authentication. Deployed a CloudWatch dashboard for real-time monitoring, with proactive alerts for timely notifications. Streamlined integration with the customer's client system Minimized manual work with automatic synchronization between customer and client's systems Enabled automatic creation of issue tickets from the customer's end into the client's CMMS system Facilitated real-time tracking of ticket statuses between the client's system and the customer's application
Technical Stack Architecture
Creating an advanced customer care experience by modernizing capabilities
Healthcare
SMS Digital Engagement
Automotive & Manufacturing
Modernizing Service Operations and Driving Customer Excellence for Dana
Automotive
Implementing Devops Automation Excellence
Healthcare
Lead to Order Enterprise Process Transformation
Telecommunications