Implementing a seamless Lead-to-Order process in a Telco environment posed challenges of complexity and scale. Managing diverse portfolios of products, configuration, pricing, quoting, and billing within the Salesforce ecosystem required efficient coordination and management. The need for rapid adjustments and continuous improvement further added to the complexity.

Solution

InfoServices Salesforce Managed Services addressed these challenges by providing Project Management, Integration, Architecture, and QA Testing. This included agile methodologies and CI/CD strategies to accelerate deployments and reduce time-to-market. Leveraging a hybrid team structure, InfoServices built customer-centric solutions, providing comprehensive insights through reports and dashboards, supporting robust change management, and CU/CD activities, ensuring optimal efficiency.

• 14 Scrum Teams
• 9,000+ person-hours