Seamless Transition to Google Cloud Platform for A Multinational Automobile Manufacturer

A Case Study on Transforming Global Operations and Enhancing Performance through Strategic Cloud Integration.

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Overview

In a transformative collaboration, InfoServices partnered with a South Korean multinational automobile manufacturer to enhance their knowledge base management system with an Analytics solution. This integration allowed for significant improvements in efficiency and decision-making processes, addressing various challenges and setting new benchmarks for performance.

Objectives
  • Improve cloud reliability.
  • Implement a scalable data solution.
  • Enhance security and compliance.
  • Streamline operations and reduce costs.
  • Leverage advanced analytics for proactive maintenance and optimization.
About Client

Our client, an American flooring retailer since 1993, specializes in various types of flooring like hardwood, laminate, vinyl, tile, bamboo, and cork, along with a host of flooring accessories. With over 400 stores across 47 states, we strive to make finding the perfect floor for your home easy and personalized. They sell through stores, online, and catalogs.

Industry

Auto Manufacturers

Years in Business
120+ Years
Company Size
1,700,000+ Employees
Geographical Presence
Worldwide

Strategy: A Thoughtful Path to Success

Our strategic approach embodied a thoughtful assessment of the existing platform, the definition of an AWS-based target architecture, and the execution of diverse work streams. Continuous collaboration with the client organization ensured seamless progress. The following key components guided our strategic approach:

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Comprehensive Assessment

Conducted a thorough evaluation of the client's existing platform to identify challenges and set clear objectives.

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Strategic Recommendations

Outlined an AWS-based target architecture with actionable steps to achieve desired outcomes.

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Thorough Implementation

Collaborated closely with the client to execute the strategy in phases, ensuring smooth integration and minimal disruption.

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Collaborative Tracking

Maintained consistent communication with the client to monitor progress, adapt to changes, and achieve continuous improvement.

Challenges
  • Addressing technical debt while ensuring uninterrupted business operations.
  • Managing the complexities of a global, multi-region enterprise footprint in North and South America, Europe, and Asia-Pacific.
  • Leveraging performance improvements with cost considerations and scalability.
Technologies Used
Customer Testimony
“
Our partnership with InfoServices has transformed our driving application, enabling us to detect issues early and optimize operations for efficiency. Their strategic approach has resulted in significant cost savings and enhanced customer satisfaction.
”
Navene Gohil, Sr Manager, Software Defined Vehicle
Solutions

Info Services implemented a robust solution leveraging Salesforce Managed Services to capture, unify, segment, and activate all customer data, establishing a single source of truth. This involved building proper role hierarchies, list views, reports, and dashboards to provide comprehensive insights. Integration of Salesforce Marketing Cloud with Salesforce Core streamlined data flow. Using Salesforce SDC ID as the subscriber key in SFMC for improved data hygiene.

Impact
Realized a notable 15-20% performance enhancement across systems.
Achieved cost neutrality initially, with substantial improvements in service speed and operational efficiency.
Improved the sustainable management of vehicle data, enhanced data accuracy, and reduced fault diagnosis and rectification cycles.
Facilitated access to cutting-edge technology and processes, improving overall operations and scalability.
Summary
Info Services successfully drove the large-scale migration to a cloud platform, resulting in a robust and scalable system for our multinational automobile manufacturing client. Through strategic planning and implementation, we ensured a seamless transition and significantly improved operational efficiency and performance.

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