Case Context: Mission-Critical Machine Health

KCF Technologies provides a specialized Industrial IoT solution known as SMARTDiagnostics (SD). This platform is designed for real-time machine health monitoring across large-scale industrial sensor networks. The success of KCF’s clients depends on the continuous reliability of telemetry data ingestion and analysis.

Technical Challenge: Industrial Scale & Reliability

The primary requirement was to transform and scale the IoT platform to support a global network of sensors while maintaining strict operational standards.

• Inbound Data Velocity: The platform needed to process a high-throughput stream of 120,000 messages per second without data loss.
• High-Availability Database: Critical machine health records required a resilient database backend using Oracle RAC on EC2 with Data Guard.
• Environmental Resiliency: The solution needed to operate across multiple Availability Zones to guarantee 99.9% uptime for industrial monitoring.

MSP Operations: Managed Lifecycle of SDx.0

Info Services provides comprehensive 24/7 Managed Operations for the SDx.0 platform, with a deep focus on industrial safety and system uptime.

1. Continuous Improvement & CSAT: We maintain a closed-loop feedback system. Following a concern in Ticket JSM-512 regarding Root Cause Analysis (RCA) delivery times, we implemented a new SOP (Standard Operating Procedure) mandating "Interim RCA updates" every 24 hours. This has been formally signed off by the customer as a key improvement in operational transparency.
2. Proactive Security & Vulnerability Scanning: Our team manages the security posture of the IoT ingestion fleet using Amazon Inspector. Recently, we proactively identified and remediated a libxml2 vulnerability in the KCF-ECR-IoT-Ingest-Image, ensuring that the ingestion pipeline remains secure against emerging threats.
3. Fleet-Wide Governance: We manage 15+ production instances and a Dev/Test environment of 50+ instances. Using AWS Systems Manager and automated Instance Scheduling, we’ve reduced non-prod energy draw by ~65% by enforcing 8/5 runtime schedules for non-critical environments.
4. Observability Stack: We manage approximately 600GB of log analysis monthly via CloudWatch and Amazon OpenSearch, providing real-time visibility into machine health trends and telemetry anomalies.

Impact & Success Metrics

Our managed operations team has ensured that KCF’s SMARTDiagnostics platform remains the industry leader in machine health monitoring.

• Verified 99.97% Uptime: Exceeded the target availability, ensuring industrial clients have round-the-clock access to machine health data.
• Resilient Data Ingestion: Successfully handles peak loads of 120k messages/sec with no reported telemetry loss.
• Rapid Disaster Recovery: Achieved a DR Recovery Time Objective (RTO) of 42 minutes, protecting KCF’s global operations from extended outages.