CMMS Integration System

About the Client

KCF effectively connects cutting-edge technologies with real-world solutions that improve industrial facilities and the communities they serve for a sustainable future.

KCF envisions a world where its customers have zero injuries, zero waste, and zero asset failures.

Their mission is to transform American industry by solving critical Industry 4.0 problems through the convergence of technology and people. KCF develops smart, gritty solutions that tackle your toughest challenges.

Data Mapping

Ensure seamless integration by addressing differences in data formats and structures between the customer and client systems.

Security & Authentication

Implement robust protocols for secure data transmission, authentication, and authorization to protect sensitive information.

Data Synchronization

Ensuring seamless integration between the customer's issue management system and their client's 3rd-party CMMS systems for effective collaboration.

System Maintenance

Implementing automated service request generation and tracking in the client system to enhance overall system maintenance, visibility & tracking.

Communication

Ensuring effective communication between the 3rd party CMMS system and the client system to uphold data integrity.

Why Choose Infoservices

Info Services helps customers implement scalable and cost-effective solutions tailor-made to fit their business needs, particularly in data & analytics solutions.
Info Services brought niche capabilities required for streaming initiatives with extremely talented AWS solution architects and data engineers who successfully implemented the solution.
Also, the company invests in technologies and employees to create a challenging environment that paves the way for professional growth for their associates.

Technologies used

AWS Services

SNS (Simple Notification Service)
SQS (Simple Queue Service)
Lambda
API Gateway

User Authentication and Role Management

AWS Cognito

Data Storage and Management

S3 (Simple Storage Service)
DynamoDB

Monitoring and Analytics

CloudWatch

Security Measures

S3: Public access disabled, bucket encryption enabled
DynamoDB: Security measures aligned with AWS best practices
API Gateway: Lambda Authorizer for Maximum Security Enforcement

Deployment and Management

CloudWatch Dashboard for real-time monitoring
Thresholds set for optimal performance
Alerts and error publishing features for proactive issue notification

Partner solutions

Seamlessly integrated our system with third-party AWS systems using AWS Partner Solutions.
Managed client assets, and configurations, and ensured issue updates in the client's AWS-based tracking system.
Leveraged AWS Partner Solutions for efficient communication and robust data synchronization.
Utilized AWS Cognito for user access and role management in the integration API.
Triggered AWS Lambda for secure updates in AWS Partner Solutions (S3 and DynamoDB) upon authentication.
Deployed a CloudWatch dashboard for real-time monitoring, with proactive alerts for timely notifications.

Results & Benefits

Streamlined integration with the customer's client system
Minimized manual work with automatic synchronization between customer and client's systems
Enabled automatic creation of issue tickets from the customer's end into the client's CMMS system
Facilitated real-time tracking of ticket statuses between the client's system and the customer's application